TravelX VIP Terms & Conditions

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Terms And Conditions

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Your access to and use of the website www.vip.travelx.ai or TravelX VIP android or ios App is subject to the following terms and conditions and all applicable laws. By accessing and browsing this site/app, you accept without limitation or qualification the terms and conditions elaborated herein.

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Use of information

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Information on this website is provided by Travelx and is intended for general information purposes only. Travelx believes that all information is accurate and reliable, but does not guarantee its accuracy or completeness. You may freely browse our website, but may only access, download or use information from this site for your own non-commercial use. You may not distribute, modify, transmit, repost, or use the information for commercial purposes, without the written permission of Travelx. You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any information you download. Copyright © for all contents on every page of this website is with Travelx or indicated sources, where applicable.

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Trademarks and proprietary rights

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All Travelx names and Travelx logos appearing on this site, whether or not they appear in large print or with the trademark symbol, are trademarks of Travelx. Certain links on this site connect to other websites, which are maintained by third parties over whom Travelx has no control. Travelx makes no representations as to the accuracy or any other aspect of information contained on other websites. Logos and trademarks of such websites will be subject to trademark rights held by the respective companies.

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Disclaimer

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While Travelx uses reasonable efforts to ensure that the information is accurate and up to date, the information may contain technical inaccuracies or typographical errors. Travelx reserves the right to make changes, corrections and/or improvements to the information, and to products described in such information, at any time without any prior notice. Travelx makes no warranties or representations as to the accuracy of any of the information. Travelx further assumes no liability or responsibility for any errors or omissions in the contents of the website.

This website and documents on this website contain certain forward-looking statements, which may be identified by terms like “believe”, “assume”, “expect” or similar expressions, or implied discussions regarding potential new projects or potential future revenues, or discussions of strategy, plans or intentions. Such forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from any future results, performance or achievements expressed or implied by such statements.

All forward-looking statements are based only on data available to Travelx at the time of the preparation of such information. Travelx does not undertake any obligation to update any forward-looking statements contained in the individual pages and documents on this website as a result of new information, future events or otherwise nor does it promise any sort of result due to these forward-looking statements.

Travelx shall not be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, use of or inability to use this website, or any errors or omissions in the contents of this website. Travelx also assumes no responsibility, and shall not be liable for any damages, including viruses, to your computer equipment or other property on account of your access to or use of the information on this site. Travelx reserves the right to discontinue this site at any time without prior notice and without liability.

Nothing on this website constitutes an invitation or offer to invest or dealin the securities of Travelx or any other publicly listed company mentioned on this website.

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Information you supply to us

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Except for information covered by our Privacy Policy, any communication or material you transmit to the website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like, is and will be treated as non-confidential and non- proprietary. Anything you transmit or post becomes the property of Travelx and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Travelx is free to use, without compensation to you, any ideas, concepts, know-how or techniques contained in any communication you send to the website for any purpose whatsoever.

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Product availability

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This website may contain information on worldwide products and services, not all of which are available in every location. A reference to a product or service on this website does not imply that such product or service is or will be available in your particular location. You should not rely on anything on this site as a promotion or advertisement for any product or for the use of any product that is not authorized by the laws and regulations in your country of residence.

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Links to our website

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Travelx does not review any third-party websites that contain links to its own website and assumes no responsibility for the contents of any such off-site pages or any other sites linked to its website. Travelx may at any time revise these terms and conditions by updating this page. You are bound by any such revisions and should therefore periodically review the current Terms of Use to which you are bound.

Please refer to Terms & Conditions applicable to induvial service on the Service Category page on TravelX VIP App.

Service Category Specific T&Cs

1.Duty-free Services :

1.1.Order Delivery, T&Cs, Cancellation and Refund policies :

• Indian customs regulations permit only international flight passengers to buy from the Duty Free shop. As per Customs regulations, only passengers who have an international boarding pass and a valid passport are eligible to shop Duty Free products.

• These services are available only to the bonafide international passengers who are above the age of 25 years. In case of providing any false information, a legal action may be taken against the passenger as per the prevailing laws.

• All passengers are requested to check the allowances for the countries they are traveling to, for both transit and destination country. If passenger exceeds the allowances limit, passenger will have to pay custom charges of the respective country.

• All orders / reservations are subject to any applicable customs regulations and/or duty free regulation. Adherence to any customs regulations is passenger’s responsibility. If passenger orders or reserves products that exceed the allowance under relevant customs regulations, passenger may be advised (but TravelX or Duty Free Retailer have no obligation to advise you) to purchase only the number of products within the limits set by the applicable customs regulations. TravelX or Duty Free Retailer will not be responsible or liable if passenger purchase more products than permitted by the applicable regulations.

• Passengers should be aware of the baggage allowance of the countries where they are travelling or transiting through. It will be solely the responsibility of the passenger to get the latest information regarding this.

• Duty free pre-ordering/reservation requests must be made by the passengers at a minimum of Twenty Four (24) working hours prior to their flight date/time.

• It will be solely the responsibility of the passenger to get latest information about the customs, duty free allowances, purchase limits, baggage allowances as per the departing, arriving location/country; the respective local laws, regulations and strictly adhere to it.  

• All passengers are requested to take particular care to ensure accurate information is shared at the time of booking. As part of the ordering process, they will be asked to provide the details such as name as per passport, DOB, passport number, passport details, nationality, flight number, flight date/time, departing airport, destination, pickup terminal for the duty free store, pickup time and any required information.

• Any duty free product ordered or reserved by the passenger should be exclusively for the personal use or consumption and not for re-sale.

• The discount offered is over & above any prevailing applicable product/brand offers.

• The exclusive discount given for this proposition and cannot be clubbed with any other discounts/coupons.

• The Duty Free discount may subject to change or alter or withdraw with or without any prior notice, as decided by the respective Duty Free Retailer and Service Provider from time to time.

• No cash redemption value for any discounts offered. Non-exchangeable, non-transferable and not redeemable for cash or other monetary in part or full.  

• TravelX, Duty Free Retailers and its Partners reserve the right to alter, modify or withdraw the duty free offer, at its sole discretion, at any time without any prior notice. 

• In case of any dispute about the duty free offers, TravelX, Duty Free Retailers and its Partners would have the final say. 

• Duty Free Offer details are solely available at the user’s request for information purposes only and it should not be interpreted as soliciting or advisement or promotion.

• Passengers should collect their orders at the Duty Free Store located at the selected airport terminal (International Departures and Arrivals) and pick up time, as appropriate.

• Passenger should present the order confirmation email received from Duty Free Retailer, valid boarding pass, passport or any other valid travel documents as requested @ designated kiosk/counter, while collecting their order.

• If the end customer does not receive this order confirmation email by their travel date, they should contact TravelX by email to check the status of their order.

• Some of Duty Free products have a minimum age requirement (for example those containing alcohol), and by reserving any of these Products, passenger should confirm that he/she has the required age. Duty Free Retailer are not allowed by law to supply these restricted products to the passenger if the passenger does not satisfy the age requirements. If passenger is of underage, should not attempt to order/reserve such Duty Free products. Passenger may be required to provide proof of age when he/she pay for and collect their Duty Free products.

• If, for whatever reason, passenger is unable to pass through airport security into the departure area, we will be unable to fulfil your order and your Order will be canceled.

• Due to customs regulations, Duty Free Retailer is unable to deliver any uncollected products or orders to an alternative address outside of the relevant airport departure/arrival lounge. Passenger orders should only be collected from the designated collection point at that airport.

• The images of the Products and any packaging (if applicable) on our TravelX B2B2C portal are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the Products and/or packaging. The Products may vary slightly from those images.

• The packaging of the Products may vary from that shown on images on TravelX B2B2C portal.

• All Products shown on our site are subject to availability and any duty free restrictions. We will try to inform you via the Reservation Email if the Products you have reserved are not available. We take no responsibility if you are not informed by email. 

• The range of Products offered on our Website and in our stores (including any of the products that may have been confirmed to you as reserved) is subject to change without prior notice and we reserve the right from time to time, to withdraw or cease to make available any or all of the Products from our Website.

• We take all reasonable care to ensure that the prices of Products are correct and up to date. However, if we discover an error in the price of the Products you reserved, please refer below clause for what happens in this event. Prices for the Products may change from time to time but any changes will not apply to any reservation which we have confirmed

• Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have reserved we will try to inform you in writing of this error and we will give you the option of continuing with the reservation of the Products at the correct price or cancelling your reservation. We will not reserve the Products until we have your instructions. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as cancelled and notify you in writing. 

• Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, TravelX or Duty Free Retailer or TravelX’s partners do not have to provide the Products to you at the incorrect (lower) price. 

• TravelX or Duty Free Retailer or TravelX’s partners reserve the right to make changes to the prices of the Products from time to time but (except where the changes are due to incorrect pricing) such changes will not apply to any reservations which have been successfully placed, as confirmed by a Reservation Email.

• TravelX or Duty Free Retailer or its Partners will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

• An Event Outside Our Control means for the purpose of this clause any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, supplier default or delay, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks.

• These T&C shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Pune.

• End user/passenger shall indemnify and hold harmless to Mirai labs Inc (TravelX), its affiliates, third-parties, partners, Duty Free Retailers, Partners and their respective officers, directors, agents, and employees, from any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

• Any changes regarding in the customs, duty free allowances or restrictions outside of respective airports are beyond our control therefore TravelX or Duty Free Retailer or TravelX partners are not liable for any purchases that may be confiscated, charged or destroyed either during transit or at passenger’s final destination. It will be solely the responsibility of the passengers to ensure that their purchases adhere comply with the respective local import laws of the any country which they are visiting.

• TravelX or its Duty Free Retailer or partners reserve the right at any time and without any  prior notice:- "to change these Terms & Conditions, the availability of the qualifying  duty free products including any product, brand level offers, any special offers or discounts, online ticket sale and services, availability of online shopping and our participating companies; or " to suspend or terminate or withdraw these products, offers or discounts entirely the website or any of its page/feature partly or entirely Notwithstanding that such change may result in reducing or extinguishing the ticket number or value of ticket, any existing or future sell. Whilst we shall make every endeavor to notify you of any such changes, we cannot be held liable for any failure to do so. We cannot be held liable for any loss, theft, damage or unauthorized use of a credit or debit card, whether during online buying process or after it.

• All of the users, passengers shall be deemed to have accepted these ‘Terms and Conditions’ or any changes done into it from time to time.

• You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on the Website.  You may not share these with or transfer them to any third parties.  You must notify us immediately of any unauthorised use of them or any other breach of security regarding the Website that comes to your attention.

• Your reservation shall automatically be cancelled and the Products returned to the store for general sale if you do not collect the Products within 24 hours of your collection date stated in your Reservation Email. 

• To ensure the availability of Products in store which are included in promotional offers, there may be restrictions on the number of certain promotional Products you can reserve.  Where any such restriction applies, this will be stated on the Website and you will not be able to reserve more than the permitted number of Products.

• Availability of Products varies from store to store and details of Products available for reservation (where Reserve and Collect is operating) are shown on the Website.

• When you collect the Products, we reserve the right to limit the number of a particular product we sell to you or to cancel your reservation if the products are not available at the time of collection and TravelX or Duty Free retailer shall not be liable to you where circumstances arise whereby the Products you have reserved are not available or cannot be purchased on the date of your collection. 

• You are solely responsible for all activity whilst using our Website and for the security of your computing systems. You assume all liability for losses and damage incurred by us, except where such losses are due to a third party who is not known to you who deliberately misuse your log-on details. 

• You must not use the Website for any unlawful or fraudulent purposes.  You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful.  In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party.  You must not attack the Website via a denial of service attack.

• Any personal information you supply to us when you use our Website will be processed and used in accordance our Privacy Policy. By using our Website and/or using Reserve and Collect you consent to such processing and terms.

1.2. Cancellations & Refunds :

• The cancellation and refund policies will as per the respective Duty Free Retailer with whom the corresponding duty free order has been placed.

• The refunds would be applicable for orders for whom the pre-order & payment is completed and respective refund policy of the Duty Free Retailer would be applicable

• If the passenger fails to collect their order at the Duty free store, the order will stand as canceled and the amount paid by the passenger minus any cancellation charges if applicable, will be refunded to the passenger.

• If passenger missed collecting their order at the airport Duty free store, the order stands canceled

• If Duty free shop denies order pick up to the passenger or if inventory/stock is not available, then the amount paid by passenger minus any cancellation charges if applicable, will be refunded to the passenger, after following due refund procedures.

• The refund amount will be as verified and approved by the respective Duty Free Retailer and under any circumstances, it will not exceed the amount paid by the passenger when the order was placed originally.

• The refund amount will be paid via NEFT/RTGS payment method. It cannot be paid using the same payment method through which payment was made originally when the order was placed.

• As a part of the refund procedure, passenger should submit/send the required information to the Partners/Duty Free Retailer including order details, passenger details and required documents such as –

- Booking order confirmation receipt or number.

- Passport copy of the passenger.

- Cancelled cheque copy for saving account only or latest Bank statement which shows passenger / passport holder  name, bank account number and IFSC code.

- Any other documents or details as required by Partners or Duty Free Retailer.

- Passenger should ensure that the bank account details should match the Passport holder name.

• The refund procedures usually take 10-20 business working days to be processed from the time the refund claim is duly verified by the Duty Free Retailer or TravelX support team post investigation.